Retail Services

Start Your Nationally-Accredited Training in Retail

The SIR30216 Certificate III in Retail is designed to teach you the fundamental skills and knowledge you need to take on roles in the retail, sales, and customer service industry.

This is Australia’s latest nationally recognised and accredited course designed to prepare learners for a career in retail services. When you undertake this qualification, you will learn how to engage customers, manage daily store operations, work effectively in teams, and other lessons to help you succeed in this industry.

After gaining this qualification, you may pursue roles such as:

• Team Leader
• Retail Supervisor
• Shop Assistant
• Frontline Sales Assistant
• Senior Sales Assistant
• Customer Service Representative

What will you learn?

During your course, you will be taught the wide variety of essential skills and knowledge that will enable you to confidently perform the functions of various career roles in retail.

This includes engaging and assisting customers with difficulties, building relationships to foster loyalty, and how to work effectively in a service environment. Other skills covered in this qualification are selling to customers, identifying and responding to security risks in the workplace, and how to balance and secure a point-of-sale terminal.

You will also learn team management skills such as promoting cohesion within your team, supervising and supporting frontline team members, and contributing to workplace health and safety.

Global International College offers the most current nationally recognised and nationally accredited SIR30216 Certificate III in Retail.

Learners will study the course with the guidance of our industry expert trainers and the use of our premium learning resources.

Training Delivery:

Training will be delivered through Face to Face Learning in Adelaide.

Course Duration:

Learners with no previous relevant learning or professional experience are expected to complete their study within duration of 1388 hours over a period of 52 to 92 weeks, depending on the number of hours you commit to studying per week.

Your specific course duration will be determined based on your existing relevant knowledge, skills and experience upon entering the course through Global International College's pre-enrolment assessment process. Enquire now for more information.

Please read our Complaints and Appeals policies and procedures before enrolling in this course in the Student Handbook on the Global International College website at www.globalinternational.com.au.

What are the entry requirements?

This course does not have formal prerequisites, but it is preferred that student:

• Are 18 years or older
• Have sound language and literacy skills (at least Year 10 English, or equivalent)
• Have basic computer skills
• Hold a Certificate II in Retail Services OR some industry experience in a relevant role (ex: frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant, etc)

What are the resources needed to complete the course?

To support you in your new course, we will provide:

• Learner Guides
• Assessment Workbook
• Templates, handouts and other helpful resources
• A simulated environment with organisation policies, procedures and other documentation for learners who do not have access to a workplace.
• Access to relevant Acts, regulations and standards
• Organisational policies, procedures, tools and templates used in retail

To complete your course you will need to arrange access to:

• A workplace where you can complete your assessments under a supervisor (Global International College will provide a simulated environment for students unable to secure a workplace for their assessments)
• A computer (PC or Mac) with Internet (a minimum reliable speed of 5 mbps)
• Google Chrome Web Browser
• Latest Adobe Acrobat Reader & Adobe Flash Player
• Latest Microsoft Word, PowerPoint, Excel

Assessment Methods:

This course will be assessed through

• Observation during on-the-job or role play/simulation.
• Questioning (may include self-assessment, verbal answers, written questionnaire, activity modules or interview.
• Structured activities (may include projects, case studies, presentations, role play, demonstration, progressive tasks.

What are the qualification pathways of this course?

The Certificate III in Retail (SIR30216) is a career pathway for those who wish to work in the Retail industry.

After completing this course, you may consider additional training to complement your skills. For a list of possible training pathways, please visit the official government mySkills website for this qualification at www.myskills.gov.au/courses/details?Code=SIR30216

Is Recognition of Prior Learning (RPL) available?

Our Recognition of Prior Learning (RPL) Policy recognises your prior learning through formal and informal means (such as work and other life experiences). The RPL Process may help you finish the course sooner by giving you partial or full credits for a course unit.

What are the course units?

The SIR30216 Certificate III in Retail consists of 13 units in total 8 core units and 5 electives — selected to reflect the latest needs of the retail industry today.

• 8 core units
• 5 elective units

Core units

• SIRXCEG001 : Engage the customer
• SIRXCEG002 : Assist with customer difficulties
• SIRXCEG003 : Build customer relationships and loyalty
• SIRXCOM002 : Work effectively in a team
• SIRXIND001 : Work effectively in a service environment
• SIRXRSK001 : Identify and respond to security risks
• SIRXSLS001 : Sell to the retail customer
• SIRXWHS002 : Contribute to workplace health and safety

Elective units

• SIRRRTF001 : Balance and secure point-of-sale terminal
• SIRXCOM003 : Promote team cohesion
• SIRRINV002 : Control stock
• SIRXMGT001 : Supervise and support frontline team members
• BSBMKG401 : Profile the market